Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Before Order
Q: How do I place an order on your website?
Browse our collection, select your size and color, then click "Add to Cart." Once you’re ready, proceed to checkout, fill in your details, and complete the payment to place your order.
Q: Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your shipping details for future purchases, and receive special promotions.
Q: What payment methods do you accept?
We accept Cash on Delivery (COD), Easy Paisa, Jazz Cash, bank transfers.
Q: How do I know which size to order?
We provide a detailed size chart on each product page. Please refer to it before placing your order. If you're unsure, feel free to contact our support team for assistance.
Q: Can I modify my order after placing it?
You can modify or cancel your order within 12 hours of placing it. Please contact our support team immediately to request changes.
Q: Are the colors of the shoes exactly as shown in the pictures?
While we strive to display accurate colors, they may slightly vary due to different screen resolutions and lighting conditions during photography.
Q: Do you offer international shipping?
Currently, we only ship within Pakistan. We may expand to international shipping in the future, so stay tuned!
Q: How long will it take to receive my order?
Delivery times range from 3-5 business days for major cities and 5-7 business days for remote areas within Pakistan.
After Order
Q: How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can track your order on the courier’s website or contact us for assistance.
Q: I didn’t receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If you still haven’t received the confirmation, contact us with your order details, and we’ll resend the confirmation.
Q: What if I receive the wrong product or a damaged item?
If you receive the wrong product or your item is damaged, please contact our customer service team immediately. We will arrange a replacement or a full refund after confirming the issue.
Q: Can I return or exchange my order?
Yes, we accept returns for unworn, undamaged shoes within 15 days of receiving the item. Please review our Return & Refund Policy for detailed instructions on how to initiate a return.
Q: When will I receive my refund after returning an item?
Refunds will be processed within 7-14 business days after we receive and inspect the returned item. We will notify you once the refund is issued.
Q: Can I change my shipping address after placing the order?
Changes to the shipping address can only be made before the order is dispatched. Please contact us as soon as possible if you need to update your address.
Q: My order status says “delivered,” but I haven’t received it. What should I do?
If your tracking information says the order is delivered but you haven’t received it, contact our support team immediately. We’ll investigate the issue with the courier and ensure your order is delivered.
Q: How do I contact customer support?
You can reach us via email at ***********, by phone at ************, or through our live chat on the website during business hours.